Terms & Conditions

We've all seen "Terms & Conditions on web sites which are impossible to read through. We just tick the box that we've read and accept them and hope there's no problems further down the line! My site WAS no different but I thought I'd change and simplify things. So:


These are the terms for the order of the Energy Performance Certificate (EPC) for the residential property you have specified. By ordering an Energy Performance Certificates (EPC), from Energy Surveys North East, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our services. It is important that these Terms and conditions are read.

1: Energy Surveys North East is the trading name of Stephen Iley who is the business owner, our trading address is at 44 Knapton Avenue. www.es-ne.com is the web domain name.

2: If you order an Energy Performance Certificate (EPC) you pay on completion of the survey unless othervise agreed with Steve Iley.


3: Payment is to be either via Paypal, Bank electronic transfer, cheque or cash.


4: We reserve the right to refuse to enter any property that the surveyor thinks may pose a threat to their health and safety.


5 Fees and Payment.


5:1 The EPC will be delivered via email as a PDF file. Paper copies will be supplied at an additional cost of £15.00

5:2 The price of any Energy Performance Certificates is as quoted to you by us in an e-mail, verbally, on-line ordering or in a letter by post.

5:3 If you have been quoted an incorrect price by us in error for an Energy Performance Certificate, we are by no means obligated to supply you with the Energy Performance Certificate at the incorrectly quoted price.


6: Cancellation


6.1 Energy Surveys North East reserves the right to refuse to accept your order for an Energy Performance Certificate for any reason, and we do not have to give you a reason why we have refused your order for an Energy Performance Certificate.

6.2 We reserve the right to cancel our contract with you at any time if you give us reasonable grounds to believe that you have supplied us with incorrect, false or misleading information or if we believe you may do so in the future. If we cancel our contract with you we will notify you by e-mail or letter by post.


You may cancell your survey but you must give 24 hours notice or full payment will be required

6: Unexpected Events

6:1 Energy Surveys North East will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract caused by events that are outside of our reasonable control.


I have read and accept the Terms & Conditions of Energy Surveys North East